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Inlägg av Maria Backsell

Snabbkurs i utmanande kundsamtal

Kommunikationskunskap

Enkelt i teorin, svårare i praktiken. Att hantera upprörda kunder på ett bra sätt kräver träning. I det här blogginlägget vill vi hjälpa dig med några tips på vägen.

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Gör du något av de här fyra misstagen i svåra samtal med dina medarbetare?

Ledare och organisation

Om du förminskar din feedback eller formulerar dig för vagt checkar du av två av misstagen på vår lista. Hamnar du också i försvarsposition eller har bråttom? Full pott!

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Följ forskningen – uppskatta dina medarbetare mer!

Ledare och organisation

I en studie svarade chefer att de trodde lönen var medarbetarnas viktigaste anledning till att stanna kvar. Enligt medarbetarna hamnade lönen först på femte plats.

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Räcker det att vara trevlig mot kunden?

Kommunikationskunskap

Spoilervarning: klart det inte gör. Med två fiktiva personer illustrerar vi på vad övning i hantverket kundkommunikation gör för skillnad.

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”Stå aldrig still!” – Thåström om framgångsrik kundservice

Kommunikationskunskap, Ledare och organisation

Stå aldrig still – både en Thåströmlåt och ett bra motto för en kundserviceavdelning. Var det länge sedan ni ändrade något är det här ert tecken för att börja röra er igen.

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